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| Branded Customer Service© |
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| Branded Customer Service© is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Developed by Janelle Barlow, PhD, founder of Branded Customer Service©, co-author of the best selling book of the same name and International Consultant for Management Strategies, Branded Customer Service is a methodology that provides solutions, tools, and products that you shape and implement from inside your organization. The key dimensions of the company – marketing, customer service, operations, and human resources – can be integrated with, and aligned to, your business strategy. It shows how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images. |
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| Key Results: |
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Build your brand from the inside-out and transform your organization |
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Engage staff, build consumer trust, and create a competitive edge |
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Enhance your brand through every service touch point |
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Discover how to transform your organizational culture |
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Align training and HR practices with business strategies |
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Establish the foundations for a unique employee brand |
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