Management Stategies

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Successful strategies

Through our consulting solutions and learning approach, Management Strategies has helped our client companies achieve lasting success. Some of these are:

Avon Philippines - Management Strategies works closely with Avon in their continued effort to be a leader in the Philippine retail industry. In late 1993, we were commissioned by Avon to conduct a nationwide customer satisfaction survey. Through this survey, and the internal culture audit conducted the following year, Avon and Management Strategies identified areas of strength and points for improvement in Avon's strategy for service quality. We designed a service quality process based on these, including a series of change management workshops that were cascaded throughout Avon. Between 1997 and 2003, Management Strategies designed and implemented a series of action learning and experiential workshops for the manufacturing team focused on leadership and team development. In the same period we worked with the management team and the labor union leadership in preparation for CBA agreements.

First Pacific Bank Hong Kong - We designed and initiated an organization-wide learning program intended to create a culture of service excellence for First Pacific Bank. We were chosen to assist the then newly merged company to develop a strong corporate identity - backed by a culture which fosters mutual co-operation and the desire to give good service to both colleagues and staff. Aside from the training itself, the process involved needs analysis, a series of management briefings and the selection and training of individuals responsible for directing internal reinforcement procedures.

Mandarin Oriental Hotels - Beginning with The Excelsior Hotel's success in decreased staff turnover and improved staff attitudes and service standards in 1990, TMI's Putting People First program was a core program leading to a series of positive change. The success with the Excelsior Hotel prompted other hotels in the Mandarin Oriental Hotel Group to commission the company to conduct training consultancy services for all staff including Mandarin Oriental Manila, Mandarin Oriental Hong Kong, Mandarin Oriental Macau, Oriental Singapore, Oriental Bangkok, The Ritz London, Kahala Mandarin, and Hotel Majapahit, Surabaya. Each hotel approached Management Strategies for different reasons. The succession of three general managers in 2 years was confusing and demotivating for one of the properties. A strong, militant union was de-stabilising the employee base of another. In another hotel, the service was perfunctory but had no heart. And then Mandarin Oriental had taken over the management of another hotel and wanted to inculcate their values into it. Each time, the culture change process was different, and yet carried a common theme of their "legendary people" and "delighting" their guests.

The Mandarin Oriental Hotel Group has consistently been acknowledged as a world leader in the hotel industry. It received the very first Hong Kong Quality Award from the HK Management Association for service excellence.

Shell Companies in the Philippines, Shell Brunei, Shell Philippines Exploration - Since 1998, Management Strategies has been working closely with Pilipinas Shell in their transformation journey towards building organisational agility. The main vehicle used was the Agility Boot Camp attended by all 1,300 employees. The process that took over 18 months to complete was a series of intensive 3-day programs using ropes courses, jungle adventures, business simulations and action-planning sessions. The objective was to imbed the new ways of working across the organization, as individuals and teams strove to achieve Shell's business targets. Today we continue to help Shell with specific departmental and team requirements around leadership, team and vision.

Following the tremendous success and impact of the Agility Boot Camps, Management Strategies was invited to Brunei to do the same for Shell Brunei. At the same time, Shell Philippines Exploration B.V. (SPEX) adapted a similar series of programs as they moved towards their own objectives of culture-building and integration. Management Strategies was given the SPEX award for our role in bringing passion to their people, driving the shared values, and effectively sending the strong message that failure is not an option.

ABS-CBN Broadcasting Corporation - Management Strategies participated in various leadership and team development programs for the country's premiere network. Our partnership started in 2001 when we conducted team development workshops for Studio 23 and the ABS CBN Baguio Outdoor Challenge for their top 80 executives, followed in 2002 by the pre-planning meeting for the Advertising Congress of the Philippines committee members. The positive impact we've made led us to at least 10 other programs for their various departments, groups, subsidiaries and shows.

Nestlé Philippines - We participated in the 2003 Kick-Off Program for the Sales Team and Distributors of Nestlé Philippines. This momentous 4-day event, held in Manila and Cebu, saw 500 participants per day going through a one-of-a-kind Adventure Race. Our objective was for participants to have fun and to communicate specific behavioral norms in line with their theme: One Team, One Target, One Triumph! This project, involving 6 months of preparation and 28 consultants, is a milestone for us as we took our first successful step in conference organizing. Due to the tremendous feedback, we were once again engaged to conduct the 2004 and 2005 Kick-Off Programs. . this time involving up to 600 participants and up to 33 consultants all in one day! In April 2005 we conducted 3 simultaneous activities for Nestlé in Tarlac, Palawan and Antipolo.

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